Cancellation Policy

Refunds for students who choose to withdraw prior to the start date A student may cancel his/her session up to 4 days prior to the start date and be eligible for a full refund. Refunds will be processed within 7 days of the email confirmation. Refunds for students who choose to withdraw from a course/session on the start date or within the first three (3) days from the course start date If a student withdraws from his/her session/course within the first 3 lesson days of the course, a full refund will be provided. Refunds will be processed within 7 days of the email confirmation. Policy for students who choose to withdraw 3 days after the course/session start date or later If a student withdraws from his/her course after the first 3 days after the course start date or later, no refund will be provided. Rescheduling or cancellation of courses: In some instances, courses may be rescheduled or cancelled. Baines Educational Support and Solutions reserves the right to reschedule or cancel any online course/session within 5 days prior to the advertised course start date. Refunds in the event of a rescheduled or cancelled course In the event of a course being rescheduled by Baines Educational Support and Solutions, the student will be notified by BESS and be given the options of attending the next scheduled course or a full refund which will be provided to the student within 7 business days. Refunds for students who are late or miss lessons It is extremely important that students respectfully attend all sessions on time. If a student is late for a lesson the teacher will wait up to 10 minutes before the student will be considered absent and thus will not be refunded for the lesson. If a student is unable to attend a lesson, the student must contact the teacher a minimum of 4 hours prior to the lesson in order to reschedule. All efforts will be made from the time the notice is provided to re-schedule the lesson at an agreed upon date and time. This re-scheduling must not influence or interfere with the start of the next course or module. If the teacher must cancel a lesson, they must also follow this policy.

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